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General Terms and Conditions – Stoffengigant

1. Applicability

1.1 These General Terms and Conditions apply to all offers made by Stoffengigant and to all agreements concluded with Stoffengigant.

1.2 In addition to these General Terms and Conditions, Additional Conditions may apply to specific services and/or products if explicitly indicated.

1.3 Deviations from these General Terms and Conditions are only valid if expressly agreed in writing. All other provisions of these Terms shall remain fully applicable.

1.4 If the Buyer refers to their own general terms and conditions, these shall not apply unless expressly accepted in writing by Stoffengigant.

1.5 The Stoffengigant website is directed at both the Dutch and international markets.

1.6 “Buyer” refers to any visitor of the website, or any natural person or legal entity entering into a contractual relationship of any kind with Stoffengigant.

1.7 Stoffengigant reserves the right to amend these Terms in order to comply with Dutch legislation.

1.8 By using the Stoffengigant website and/or placing an order, the Buyer accepts these General Terms and Conditions as well as all other rights and obligations stated on the website.

2. Offers and Formation of Agreements

2.1 Offers are valid while stocks last. For online offers, validity will be indicated online, by telephone, fax, or email.

2.2 A personalized quotation is valid for 14 days, unless a different period is stated.

2.3 An agreement is concluded when an order confirmation has been sent to the Buyer by email or post to the address provided.

2.6 The Buyer and Stoffengigant expressly agree that the use of electronic communication constitutes a valid agreement, once the conditions in Articles 2.1 and 2.3 are met. The absence of a handwritten signature does not affect the binding nature of the agreement. Electronic records of Stoffengigant shall, insofar as permitted by law, be regarded as presumptive evidence.

2.7 Information, images, communications (verbal, telephone, or email), and specifications regarding offers and main product characteristics are provided as accurately as possible. However, Stoffengigant does not guarantee that all products fully correspond to the given information. Minor deviations do not constitute grounds for compensation or termination.

3. Prices and Shipping Costs

3.1 All prices are in Euros, inclusive of VAT, in accordance with legal requirements.

3.2 Special offers are valid only for the period stated online or in the relevant announcement.

3.3 The Buyer owes the price confirmed by Stoffengigant in accordance with Article 2. Apparent (manipulation) errors or obvious inaccuracies in pricing may be corrected by Stoffengigant even after agreement.

3.4 Delivery costs are not included in the listed prices.

3.5 Shipping costs:

  • €7.95 per package (any weight up to 10 kg; additional weight is covered by Stoffengigant).

  • If multiple parcels are required, extra shipping charges may apply.

  • Free shipping within the Netherlands for orders over €75.

  • Shipping to Belgium and Germany: €7.95 per package.

  • If your order fits in a letterbox envelope (NL only), shipping is €3.85.

4. Payment

4.1 Orders placed via the website may be paid by:

  • Prepayment (bank transfer to ING IBAN: NL21 INGB 0009 6812 12, stating order number, in the name of Stoffengigant)

  • Cash on collection (in store or at market)

  • PayPal, Giropay, Maestro, Visa, Mastercard, iDEAL

Orders are processed and shipped after payment is received. Additional payment methods may be added and announced online or in writing.

4.2 If a payment term has been agreed, failure to pay within that term constitutes default without further notice.

4.3 Any collection costs due to late payment shall always be borne by the Buyer.

4.4 All (extra)judicial costs incurred by Stoffengigant due to Buyer’s failure to meet payment obligations shall be charged to the Buyer.

4.5 In case of late payment, Stoffengigant may suspend delivery or terminate the agreement with immediate effect until all obligations are fulfilled.

5. Delivery and Delivery Time

5.1 Orders will be shipped as soon as possible. Stoffengigant strives to dispatch within 2 working days (often same day if in stock). Delivery times are indicative only, not binding. Maximum delivery time is 30 days unless agreed otherwise. If not feasible, Buyer will be notified and may cancel the order. Refunds will be processed within 30 days.

5.2 If an item is out of stock, the Buyer will be informed of availability. Delays will be communicated by email or phone.

5.3 Deliveries are made to the address provided by the Buyer.

5.4 Risk of loss or damage passes to the Buyer once the goods have been legally and/or physically delivered.

5.5 Different delivery terms may apply to international shipments.

6. Returns and Right of Withdrawal

6.1 Buyer must inspect products immediately upon receipt. For consumer purchases concluded exclusively by electronic means, the Buyer has the right to withdraw from the agreement within 7 working days after delivery without penalty or reason.

Exceptions:
The right of withdrawal does not apply to products that are:

  • cut or customized to order (e.g. fabrics cut to length)

  • made to the Buyer’s specifications

  • clearly personal in nature

  • unsuitable for return due to their nature

  • perishable or subject to rapid aging

  • audio/video/software where the seal has been broken

  • newspapers or magazines

6.2 If withdrawal is exercised, Stoffengigant will refund payments within 30 days.

6.3 If a COD shipment is refused, shipping costs, COD fees, and administration costs will still be charged.

7. Retention of Title

7.1 Ownership of products transfers to the Buyer only after full payment.

8. Warranty and Liability

8.1 Stoffengigant guarantees that delivered goods meet normal requirements of usability, reliability, and durability.

8.2 Proof of purchase serves as proof for warranty claims.

8.3 Stoffengigant is not liable for damages except in cases of intent or gross negligence. Indirect damages (e.g. consequential loss, business interruption, loss of profit) are excluded.

8.5 Any compensation shall never exceed the invoice value of the product concerned.

8.6 Warranty is excluded if:

  • the product has been altered or repaired without authorization

  • the original invoice is missing, altered, or illegible

  • damage results from improper or unintended use

  • damage is due to intent, negligence, or careless handling

8.8 Buyer must return the product for inspection when making a warranty claim. If valid, Stoffengigant will replace with an equivalent product, unless otherwise agreed.

8.9 Statutory consumer rights remain unaffected by these provisions. Manufacturer warranties may provide additional rights.

9. Force Majeure

9.1 In cases of force majeure, Stoffengigant is not obliged to fulfill its obligations. Obligations are suspended for the duration of the event.

9.2 Force majeure includes (but is not limited to): strikes, fire, disruptions, energy outages, failure of suppliers or third parties, telecommunication or internet disruptions, and other unforeseen events beyond Stoffengigant’s control.

10. Intellectual Property

10.1 All intellectual property rights relating to products, content, and website materials belong to Stoffengigant, its suppliers, or other rightful owners.

11. Personal Data

11.1 Stoffengigant processes Buyer’s personal data in accordance with its Privacy Policy and applicable privacy laws.

12. Governing Law and Jurisdiction

12.1 All offers and agreements are governed exclusively by Dutch law.

13. Links

13.1 The Stoffengigant website may contain third-party advertisements or links. Stoffengigant is not responsible for the privacy policies or content of third-party websites.

14. Your Rights

14.1 Buyers may request access to their personal data, as well as corrections, additions, or deletions, by sending an email to Stoffengigant.

If you no longer wish to receive communications, you may unsubscribe at any time. Information will only be sent if you have provided your email address for this purpose.

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